Jimmie John's of Florence

This was the biggest disappointment of the year. Have been seeing posts about how great they are...they're not. No other customers when we walked in. I explained that we had never eaten at a Jimmy Johns and then ordered. No help from the kid at the register. No explanation of options. We asked about different breads and he said it was "too late" that they were already making the sandwiches on white bread. He asked my wife if she wanted cheese and she told him she did. When we began to eat she discovered one slice of paper thin cheese which he charged us .50 cents for. I ordered a sandwich that had ham and bacon. I asked for extra meat that was listed at $1.50. He charged me $1.50 for ham and another $1.50 for bacon. 

Their "music" was so tinny and loud that we couldn't talk to each other and be heard. Not one word was said about drinks after we both ordered soft drinks...we got to the dispenser and discovered there were no cups. We asked and were told to go back to the register where the cups were. Every other restaurant we visit has the character to hand you the cups after you pay for them. Not here. We could not find ANY napkins and when we asked we were told they had to hide them behind the lip of the counter for some reason. They could not be seen from the customer side. The obnoxiously rude kids working there came to where we were sitting and swept around and behind us disturbing our meal. Clanging the broom on chairs and the walls. Yet not once did a any of them ask if the meal was OK or if we needed anything.
When we left several of the workers were sitting at a counter in the seating area chatting with one another. None bothered to ask if our meal was satisfactory or thank us for coming in or ask us to come back.

The sandwiches were NOT good. Far too much bread. I had to remove excessive shredded lettuce from my sandwich which I did not want to begin with but was not asked. The ham was dried from exposure to room air. The edges were in fact brittle and hard. The sandwich I had was totally unremarkable.
I don't expect 4 stars when I eat in a sub shop but I do expect decent service and good plain food and we got neither. It was if we were intruding or bothering these kids and all they wanted was us gone. Now this was at 3 pm on a Thursday so we weren't keeping them from closing and nobody else was eating there when we went in so they were not overworked by a rush.

We will not go back there. We had considered trying another location of the same chain but at this time we will not. Service might be better but the food would probably be the same. Not worth trying. Other Sub shops might be 30 seconds slower but their Subs are worlds better.

MINUS 5 stars. Never again!

Alan Y.